Privacy Policy

Effective date: July 17, 2026

This Privacy Policy explains how WAXMAN OF TRI-STATE ("Waxman," "we," "us," or "our") collects, uses, discloses, and protects information when you visit https://waxmancollision.com, request a photo estimate, contact our collision center, or otherwise interact with us through this website.

Who we are

WAXMAN OF TRI-STATE operates the Waxman Collision website and the auto body and collision center located at 18-24 Bayview Ave, Jersey City, NJ 07305. You can contact us using the details in the Contact Us section below.

Information we collect

Information you provide

Depending on how you use the website, you may provide:

• Your name, telephone number, email address, message, and preferred contact method.
• Vehicle information, including year, make, model, and an optional vehicle identification number (VIN).
• The services you are interested in and notes about the damage or requested work.
• Insurance information, such as whether the request involves a claim, the carrier, and an optional claim number.
• Photographs you upload for an estimate, including any information or metadata contained in those files.
• Other information you choose to provide during a call, text message, email, estimate, or repair-related conversation.

Information collected automatically

When you use the website, our systems may receive your Internet Protocol (IP) address, browser and device information, user-agent string, request date and time, pages requested, and technical or security logs. If a referral or advertising parameter is included in the link or cookie presented to the website, we may also record campaign information such as UTM parameters or a click identifier with your inquiry.

How we use information

We may use information to:

• Respond to questions and provide a preliminary photo estimate.
• Contact you by telephone, text message, or email using the method you request.
• Assess vehicle damage, prepare for an in-person inspection, coordinate repairs, and assist with insurance-related communication.
• Operate, secure, troubleshoot, and improve the website and our customer-service process.
• Measure where inquiries originate and evaluate the effectiveness of our website or campaigns.
• Prevent spam, fraud, abuse, security incidents, and other unlawful activity.
• Maintain business records, resolve disputes, enforce agreements, and comply with applicable law.

Cookies and similar technologies

The website may use essential session and security cookies needed for functions such as form protection, request validation, and administration. The site may also read referral or campaign values from a URL or cookie when those values are present. The current website configuration does not use personal information for cross-context behavioral advertising. If we add non-essential analytics or advertising technologies, we will update this policy and provide any notice or choice required by law.

How we disclose information

We may disclose information only as reasonably necessary:

• To service providers that support website hosting, data storage, email delivery, security, technical support, estimating, scheduling, customer communication, or other business operations.
• To insurers, adjusters, parts suppliers, towing or rental providers, repair partners, or other parties when you ask us to coordinate a service or claim.
• To professional advisers, law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, and property.
• In connection with a merger, financing, acquisition, restructuring, or transfer of some or all of the business, subject to appropriate protections.
• For another purpose that we explain at the time, with your direction or consent.

We do not sell personal information for money. We do not publish estimate photos or customer information as website content without authorization.

Retention

We retain information for as long as reasonably necessary to respond to your request, provide services, maintain repair and business records, meet insurance or warranty needs, comply with legal obligations, resolve disputes, and protect the website. Retention periods vary by the type of record and reason it was collected. Backup copies may remain for a limited period after information is removed from active systems.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. Uploaded estimate photos are stored outside the website's public file area and are available only through authorized workflows. No Internet transmission or storage system can be guaranteed to be completely secure, so please do not submit information that is not needed for your request.

Your choices and privacy rights

You may ask us to access, correct, or delete information you provided, or to stop using a particular contact method. Depending on where you live and which law applies, you may have additional rights concerning access, correction, deletion, portability, consent, or an appeal of our response. We may need to verify your identity and may retain information when permitted or required by law. We will not discriminate against you for making a privacy request.

Choosing text as your preferred contact method authorizes service-related texts about your inquiry. Message and data rates may apply. You may ask us to stop texting at any time. Consent to service-related texts is not consent to receive unrelated marketing messages.

Children's privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through the website, please contact us so we can review and, where appropriate, remove it.

Third-party websites

The website may link to maps, social networks, insurers, booking tools, or other services we do not control. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.

Changes to this policy

We may update this Privacy Policy as our website, services, or legal obligations change. The revised policy becomes effective when posted here, and the effective date at the top will be updated.

Contact us

For questions or privacy requests, contact WAXMAN OF TRI-STATE:

• Email: waxmantristate@gmail.com
• Telephone: (551) 325-3030
• Mail or in person: 18-24 Bayview Ave, Jersey City, NJ 07305